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About the tools
Pendo helps product teams understand how users behave inside software and then act on that behavior through guides, surveys, journey tools, and adoption workflows. It is useful when a product team needs analytics and in-product communication in the same operating layer. In a B2B SaaS stack, it sits between product analytics, onboarding, adoption, and customer success.
FUNCTION
Product
Category
Analytics
Pricing model
Free Tier
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Their features
Pendo Free supports up to 500 monthly active users and includes Product Analytics, In-app Guides, and Pendo-branded NPS. Base uses custom pricing and includes analytics and guides for teams ready to scale. Core adds Session Replay. Ultimate adds Sentiment, including NPS, PMF, and CSAT surveys, plus Orchestrate, Listen, and Data Sync. Pendo also includes Leo for natural language questions, Retroactive Analytics, security features, trial access to added functionality for existing customers, and more than 85 integrations across CRM, support, marketing automation, collaboration, and analytics platforms.
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Best for
Best for B2B software teams that need to connect product usage analysis with onboarding, adoption, and in-app guidance. It is especially useful when product, customer success, and growth teams all need to improve activation or feature adoption. It is heavier than necessary for teams that only need event analytics or a simple feedback widget.
Note: This page was generated partially with AI and reviewed by a human. Errors may occur. We don't take responsibility for the tools' functionality, ethics, or business practices, and features may change after our last update. This information is provided for educational purposes only; how each tool is used remains the sole responsibility of its provider.
Information on this page is accurate as of last edit date:
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