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About the tools
Help Scout gives support teams a cleaner support workspace built around shared inboxes, Docs knowledge bases, live chat, customer profiles, tags, saved replies, workflows, reports, and AI assistance. It is lighter than enterprise support suites and easier to run for smaller teams that still need real support process. In a B2B stack, it works well as the main support inbox plus help center layer before a company needs a heavier enterprise platform.
FUNCTION
Client Support
Category
Productivity
Pricing model
Free Tier
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Their features
The Free plan includes up to 5 users, 1 Inbox, 1 Docs site, and up to 100 contacts per month. The Free plan also includes a shared inbox, scheduled replies, snooze, up to 10 tags, up to 10 saved replies, and Instagram plus Facebook Messenger support. Standard is listed at $25 per user per month and adds multiple inboxes, live chat, Instagram, Messenger, multiple knowledge bases, one basic SLA policy, basic workflows, unlimited tags and saved replies, AI Inbox assistant, and WhatsApp messaging. Plus is listed at $45 per user per month and adds advanced workflows, two advanced SLA policies, unlimited AI Drafts, round robin routing, Salesforce, Jira, and HubSpot integrations, internal teams, and company-level conversation grouping. Pro is listed at $75 per user per month and adds unlimited workflows, unlimited SLA policies, multiple routing types, SSO/SAML, HIPAA compliance, up to 50 light users, dedicated onboarding specialist, strategic account manager, and preferred Aircall pricing. AI Answers is an add-on priced at $0.75 per resolution, with a 3-month free trial for new accounts.
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Best for
Help Scout is best for growing teams that need real client support structure without the weight of Zendesk or the AI-heavy cost model of Intercom. It fits teams that want shared inboxes, Docs, chat, workflows, AI drafting, and useful integrations with tools such as HubSpot, Salesforce, Jira, and Linear. It is less suited to complex contact centers that need deep voice operations, workforce management, advanced routing, and multi-brand enterprise governance.
Note: This page was generated partially with AI and reviewed by a human. Errors may occur. We don't take responsibility for the tools' functionality, ethics, or business practices, and features may change after our last update. This information is provided for educational purposes only; how each tool is used remains the sole responsibility of its provider.
Information on this page is accurate as of last edit date:
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